Privacy Policy

General Privacy Policy

Chimzy LTD provides a digital platform designed to connect consumers and businesses by enabling product discovery, price comparison, business profiles, customer reviews, and integrations with third-party commerce platforms, content management systems, and online marketplaces (collectively, the “Services”).

We are committed to protecting personal data and handling information in a transparent, secure, and lawful manner in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and other relevant regulations.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you interact with our Services.

1. Scope of This Policy

This Privacy Policy applies to:

Visitors to our websites
Users of our platform
Individuals who submit reviews or feedback
Businesses and merchants using our integrations
Individuals interacting with business profiles
Users of our applications, plugins, APIs, and integrations
Communications with our support or team

Separate policies or agreements may apply to specific services where indicated.

2. Categories of Information We Collect

We may collect several categories of information depending on how you interact with the Services.

2.1 Account and Identity Information

Name
Email address
Username or display name
Account credentials
Authentication information
Profile information you choose to provide

2.2 User-Generated Content

Reviews
Ratings
Comments
Feedback
Uploaded images or media
Business interactions
Purchase or service experiences voluntarily shared

Content you submit may be publicly visible.

2.3 Business and Merchant Information

When businesses connect to our platform via integrations (such as e-commerce platforms, website plugins, APIs, or marketplaces), we may collect:

Business name and contact details
Store or website domain
Product catalogue data
Pricing information
Inventory and availability
Order-related data necessary to provide services
Business profile information
Authentication tokens or API credentials
Integration metadata and logs

We only access and process information necessary to provide functionality.

2.4 Transaction and Interaction Data

Interactions between users and businesses
Click activity and referral data
Engagement metrics
Platform usage patterns

2.5 Technical and Device Information

IP address
Browser type
Device identifiers
Operating system
Log files
Cookies and tracking identifiers
Session data

2.6 Communications

Messages sent to support
Survey responses
Feedback forms
Communications with our team

3. How We Use Information

We process information for legitimate business purposes, including:

Operating and maintaining the platform
Synchronizing product and business data across integrations
Enabling price comparison functionality
Displaying business profiles and product listings
Publishing reviews and ratings
Facilitating connections between consumers and businesses
Improving services and user experience
Personalization and recommendations
Fraud detection and prevention
Moderation and trust verification
Security monitoring
Analytics and performance measurement
Customer support
Legal compliance and enforcement of terms

4. Legal Basis for Processing (GDPR)

Where applicable, we rely on one or more legal bases:

Consent
Contractual necessity
Legitimate interests
Legal obligations
Protection of vital interests

5. Public Information and Platform Transparency

Our Services are designed to promote transparency between consumers and businesses.

As a result, certain information may be publicly displayed, including:

Reviews and ratings
Business profiles
Product listings
Feedback and comments
Display names associated with reviews

We encourage users to avoid sharing sensitive personal information in public content.

6. Age-Restricted Products and Eligibility Verification

We implement measures intended to prevent the display or access of products or services that may be restricted to individuals under the age of 18 unless eligibility requirements are met.

These measures may include:

Age confirmation prompts
Content filtering
Verification mechanisms

We do not knowingly provide access to restricted content to individuals who are not legally eligible.

7. Data Sharing and Disclosure

We do not sell personal data.

We may share information with:

7.1 Service Providers

Infrastructure providers, analytics services, hosting providers, communication tools, and support platforms.

7.2 Integration and Platform Partners

Third-party platforms connected to our Services, including e-commerce systems, website platforms, and marketplaces.

7.3 Legal Requirements

Authorities or regulators, when required by law.

7.4 Business Transfers

In connection with mergers, acquisitions, or asset transfers.

We share only information necessary for the purpose involved.

8. International Data Transfers

Data may be processed in jurisdictions outside your country. We implement safeguards such as contractual protections where required.

9. Data Retention

We retain information only as long as necessary to:

Provide services
Fulfil contractual obligations
Comply with laws
Resolve disputes
Maintain platform integrity

Retention periods vary depending on the nature of the data.

10. Security Measures

We implement appropriate technical and organisational measures, including:

Encryption where appropriate
Access controls
Monitoring systems
Security testing
Incident response procedures

No system can guarantee absolute security.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

Access your data
Correct inaccuracies
Request deletion
Restrict processing
Object to processing
Data portability
Withdraw consent

Requests may be submitted using the contact details below.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Provide functionality
Maintain sessions
Analyse usage
Improve performance
Prevent fraud

You may control cookies through browser settings.

13. Third-Party Links and Services

Our platform may contain links to third-party services. We are not responsible for their privacy practices.

14. Automated Decision Making and Moderation

We may use automated systems to:

Detect suspicious activity
Identify fraudulent reviews
Moderate content
Prevent abuse

Human review may also occur.

15. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised date.

16. Contact Information

Company: Chimzy

Email: info@chimzy.com

Address: 38 Godolphin Close, Manchester, M30 9EW

Website: Chimzy.com

This Privacy Policy for Users explains how Chimzy collects, uses, and protects personal information relating to individuals who use our platform to search for products, compare prices, interact with businesses, submit reviews, or otherwise engage with our services (the “Platform”).

Our Platform is designed to promote transparency between consumers and businesses by enabling informed purchasing decisions and sharing experiences.

1. Types of Information We Collect

We may collect the following categories of personal information.

1.1 Account Information

Name
Email address
Username or display name
Password and authentication credentials
Profile information you voluntarily provide

You may choose what information appears publicly.

1.2 Reviews and User Content

When you submit reviews or feedback, we may collect:

Ratings and review content
Purchase or service experiences
Photos or attachments
Business interactions
Timestamps and related metadata

Reviews may be publicly displayed along with your chosen display name.

We recommend that users do not include sensitive personal information in reviews.

1.3 Activity and Usage Data

We may collect information about how you interact with the Platform:

Searches and browsing activity
Click behaviour
Product comparisons
Interaction with listings
Session duration and navigation paths

1.4 Device and Technical Information

We may collect:

IP address
Device identifiers
Browser type
Operating system
Log files
Cookie identifiers

1.5 Communications

If you contact us, we may collect:

Messages
Support requests
Feedback
Survey responses

2. How We Use User Information

We use information to:

Provide platform functionality
Display reviews and ratings
Enable price comparison and discovery features
Personalise user experience
Improve platform performance
Detect fraud, fake reviews, or abuse
Moderate content and enforce policies
Communicate with users
Ensure trust and safety
Comply with legal obligations

3. Public Display of Information

Our Platform is built around transparency.

The following may be publicly visible:

Reviews
Ratings
Comments
Display names
Business interactions

We do not publicly display private contact information unless you choose to include it.

4. Review Moderation and Trust Mechanisms

To maintain platform integrity, we may:

Analyse reviews using automated systems
Detect suspicious patterns
Investigate fraudulent activity
Remove content violating policies
Request verification of experiences

These processes may include automated and manual review.

5. Age Requirements and Restricted Content

We implement measures to prevent access to products or services that may be legally restricted to minors unless eligibility requirements are met.

6. Legal Basis for Processing

Where applicable, we rely on:

Consent
Legitimate interests
Contractual necessity
Legal obligations

Our legitimate interests include maintaining a trustworthy marketplace environment.

7. Sharing of User Information

We do not sell personal data.

We may share information with:

Service providers
Infrastructure partners
Analytics providers
Legal authorities when required
Business partners when necessary for services

8. Data Retention

We retain user data only as long as necessary to:

Provide services
Maintain platform integrity
Resolve disputes
Comply with legal requirements

Users may request deletion of their data.

9. Security

We use reasonable safeguards including:

Access controls
Encryption where appropriate
Monitoring systems
Security testing

10. Your Rights

Depending on your jurisdiction, you may have rights to:

Access data
Correct data
Delete data
Restrict processing
Object to processing
Data portability

Requests can be submitted using the contact details below.

11. Cookies and Tracking

We use cookies to:

Maintain sessions
Improve user experience
Analyse usage
Prevent fraud

You may manage cookies via your browser.

12. Contact Information

Company: Chimzy LTD

Email: info@chimzy.com

Address: 38 Godolphin Close, Manchester, M30 9EW

Website: Chimzy.com

This Privacy Policy for Businesses explains how Chimzy collects, processes, and protects information relating to businesses that connect their stores, services, or data sources to our platform through integrations, plugins, APIs, or partnerships (the “Services”).

Our platform enables businesses to increase visibility, share product data, receive customer feedback, and connect with consumers.

1. Information We Collect from Businesses

We may collect:

1.1 Business Identity Information

Business name
Contact person details
Email and phone
Business address
Website or store domain

1.2 Product and Commercial Data

When integrations are enabled, we may collect:

Product titles and descriptions
Images
Prices
Availability
Inventory status
Categories
Product identifiers
Promotional information

1.3 Integration and Technical Data

API credentials or authentication tokens
Integration metadata
Sync logs
Usage metrics
Platform identifiers

We only access data necessary to provide functionality.

1.4 Order and Transaction Data (if applicable)

Where required for services, we may process limited order-related information necessary to verify experiences or provide features.

2. How We Use Business Information

We use business data to:

Synchronize product listings
Display business profiles
Enable price comparison
Publish ratings and reviews
Improve visibility and discovery
Provide analytics and insights
Maintain platform integrity
Prevent fraud or manipulation
Communicate with businesses
Provide support

3. Public Business Information

Business-related information may be publicly displayed, including:

Business name
Listings
Product information
Ratings
Reviews
Business profile content

4. Reviews About Businesses

Consumers may submit reviews about businesses.

We may:

Moderate reviews
Detect fraudulent content
Investigate disputes
Allow businesses to respond publicly

We do not guarantee removal of reviews unless they violate policies or laws.

5. Data Control and Responsibilities

Businesses are responsible for:

Ensuring they have rights to share data
Accuracy of submitted information
Compliance with applicable laws

Businesses may request modification or deletion of their data.

6. Data Sharing

We may share business information with:

Platform users
Integration partners
Service providers
Legal authorities when required
Business transfer parties

We do not sell business data.

7. Data Retention

We retain business data as long as necessary to provide services and comply with obligations.

8. Security Measures

We implement:

Access controls
Monitoring
Encryption where appropriate
Security testing

9. International Transfers

Data may be processed outside your jurisdiction with appropriate safeguards.

10. Rights of Businesses

Businesses may request:

Access
Correction
Deletion
Restriction of processing

Requests can be made using the contact details below.

11. Contact

Company: Chimzy LTD

Email: info@chimzy.com

Address: 38 Godolphin Close, Manchester, M30 9EW

Website: Chimzy.com